A Tampa software company has won a coveted Gold Award for its IT platform enabling the use of artificial intelligence.
SunView Software, a leading provider of IT Service Management software, claimed the Innovation Of The Year Award at the annual IT Service Management Conference and Exhibition, Pink 17, in Las Vegas.
Its ChangeGear 7 Service Manager with Service Smart Technology beat out Silver Award winner CA Technologies’ CA Service Management – xFlow User Experience at the industry’s No. 1 event in February.
SunView’s flagship platform, ChangeGear is an enterprise-grade IT Service Management platform with a full suite of services including Help Desk, Change Management, Incident Management, Problem Management, Configuration Management and more.
The latest release, ChangeGear 7, is a first-to-market platform delivering artificial intelligence to the service desk.
The conference, organized by global training, consulting and conference service provider Pink Elephant, was the 21st annual international event. Pink Elephant also gave top Project Of The Year and Practitioner Of The Year awards.
Sunview Software helps companies deliver, manage and monitor IT services. It has invested $1 million into expanding its headquarters – and added more than 45 employees since early 2016.
Growth is ongoing.
SunView Software is part of a growing Tampa Bay tech community that is gaining traction. “Over the last few years, we’ve seen an increasing number of new venture-funded technology startups form in and around the Bay area, making Tampa a competitive hub for software development jobs in the marketplace,” says Seng Sun, SunView’s CEO. “Being a Tampa-based company ourselves, we recognize the tremendous potential in the community we have here. That’s why we’ve teamed up with the USF Computer Science Department and the Tampa Hillsborough Economic Development Corporation to help us to discover, recruit and retain local talent. Last month’s award win is indicative our initiative’s success.”
Now the privately-held company is gearing up for HDI 2017 Conference & Expo on May 9-12 in Washington D.C. At the showcase, it will be giving people a look at ChangeGear’s new mobile experience, plus enhancements to its AI technology and self-service capabilities, including a chatbot virtual support agent.