United Systems Computer Group, a managed service IT provider, located in downtown Bradenton, started in 2004 with just two employees, now has 10, and is on track for continued growth in the next year. United Systems
offers a complete range of IT products, and support to small- and medium-sized businesses. The company serves a 50-mile radius from its headquarters, reaching as far south as Port Charlotte, north to Tampa, and east into DeSoto County.
David Spires, COO of United Systems, says the company has plans to hire in the next year.
"We will be hiring for an additional field tech, and a helpdesk or internal remote support role as well," Spires says.
Potential employees, he says, must have certain traits and skills.
"We look for a level of professionalism," Spires says. "People don't care about how much you know, until they know how much you care. We look for a candidate who can communicate well with our customers."
Spires explains that it is that level of customer service that has brought United Systems so much success over the past seven years.
"We take a proactive stance when it comes to communication with our customers," Spires says. "Being available separates us from our competitors. We have created systems and procedures to have staff available to answer calls and concerns when they come in as opposed to leaving message after message. We have been responsive to our clients and that has helped with our client retention rate."
Writer: Kimberly Patterson
Source: David Spires, United Systems Computer Group