Verizon is opening a new national customer retention center in downtown Tampa and adding 100 full-time customer-contact representatives dedicated to the company’s landline products and services.
The company’s new sales representatives will provide after-hours sales and customer support functions for FiOS Internet
and FiOS TV
in 12 states, including Florida and Washington, DC.
"We want to be accessible to customers when they want to reach out. Our current employees do a marvelous job of serving the customers and getting results; we are confident that the 100 we hire will do the same," says Harry Mitchell, director of media and public relations for Verizon.
The new customer retention center will be housed in Verizon’s existing downtown Tampa office and will complete its launch in mid-September 2013 once the hiring process and training is complete. Customer-retention services were previously handled by an outside contractor.
Verizon's decision to bring services in-house was based in part on Tampa’s talented workforce and the valuable labor pool that results from the local educational systems, colleges and universities.
"There is a very good labor pool and available workforce, and there is good news happening in the area," says Mitchell.
"Verizon’s expansion in Tampa is an indication of how we are successfully growing our economy and why we are leading the state out of the recession,'' says Tampa Mayor Bob Buckhorn. "I appreciate Verizon’s ongoing investment and look forward to welcoming 100 new employees to our downtown core."
For information on hiring opportunities visit Verizon’s website
Writer: Kaye Brown
Sources: Harry Mitchell, Verizon; Bob Buckhorn, City of Tampa