A Sarasota company taking "drug interaction" to the next level is reaping benefits and hiring new employees to meet demand.
, a technology services company that provides interactive solutions to the pharmacy industry, launched ServiceLink-Rx in September 2011. The product enables patients to interact with their pharmacy to fill prescriptions, receive vital health information and be informed of special discounts via text, email or phone call through their cell phone or computer. voiceTech President Tim Garofalo says the success of the product has necessitated a move from Venice to bigger facilities in Sarasota, along with the hiring of more people to meet demand.
"My crystal ball says five to seven people in 2012," he says. "The talent pool in Sarasota and south Tampa is promising. the move will bring us closer to that and provide more space and room for growth."
Garofalo says positions he intends to fill include technological as well as administrative. "Candidates for technological positions need to be tech savvy, of course," he says. "But they don't necessarily need a degree. We're looking for sharp people with a strong skill set. And they need to have good people and customer service skills as they will be going out to visit clients at times. Administrative candidates need to be good with paperwork and detail oriented."
Garofalo credits the ServiceLink-Rx product with the growth voiceTech is enjoying. "We’ve been providing Interactive Voice Response (IVR) solutions for a long time," explains Garofalo. "Cell phones -- particularly smart phones -- have changed the technology. We've created an application that allows the user to interact directly with the computer system in the pharmacy and track user preferences. This is sparking our growth."
Writer: Missy Kavanaugh
Source: Tim Garofalo, voiceTech